1 Information We Collect
When you interact with Promises & Light — whether by placing an order, creating an account, or contacting us — we may collect the following types of information:
Personal Information
Your full name, email address, phone number, and billing/shipping address when you place an order or contact us.
Payment Information
Payment details are processed securely through our payment processor. We never store your full card number on our servers.
Device & Usage Data
IP address, browser type, pages visited, and time spent on our site — collected automatically to improve your experience.
Communications
Any messages, emails, or form submissions you send us, including order inquiries and customer support requests.
2 How We Use Your Information
We use the information we collect only for legitimate business purposes, including:
- Processing and fulfilling your orders accurately and on time
- Sending order confirmations, shipping updates, and tracking information
- Responding to your customer service inquiries and support requests
- Sending promotional emails and offers (you may opt out at any time)
- Improving our website, products, and overall customer experience
- Complying with legal obligations and preventing fraudulent transactions
If you receive marketing emails from us and no longer wish to, simply click "Unsubscribe" at the bottom of any email. You'll be removed from our list within 10 business days. This will not affect order-related emails.
3 Information Sharing
We do not sell, trade, or rent your personal information to any third parties. We only share your data in the following limited circumstances:
- Shipping Carriers — We share your name and delivery address with USPS, UPS, or FedEx to fulfill your order.
- Payment Processors — Payment information is securely transmitted to our payment processor to complete your transaction.
- Legal Compliance — We may disclose your information if required to do so by law or in response to a valid legal request.
All third-party partners we work with are bound by their own privacy policies and are required to handle your data responsibly.
4 Data Security
We take the security of your personal information seriously and implement industry-standard security measures including:
- SSL (Secure Socket Layer) encryption for all data transmitted through our website
- Secure, access-controlled storage of any retained customer data
- Regular security reviews of our systems and practices
While we take every reasonable precaution, please be aware that no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.
5 Cookies
Our website may use cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us:
- Remember your cart and shopping preferences
- Understand how visitors use our site (analytics)
- Deliver a more personalized experience on return visits
You may disable cookies at any time through your browser settings. Please note that disabling cookies may affect certain features of our website, such as your shopping cart functionality.
6 Third-Party Links
Our website may contain links to third-party websites (such as social media platforms or payment portals). These sites operate independently and have their own privacy policies. Promises & Light is not responsible for the privacy practices or content of any third-party website. We encourage you to review the privacy policy of any site you visit.
7 Children's Privacy
Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child under 13 has provided us with personal information, please contact us immediately at [email protected] and we will take steps to delete that information.
8 Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Access
Request a copy of the personal data we hold about you.
Correction
Ask us to correct any inaccurate or incomplete information.
Deletion
Request that we delete your personal data from our records.
Opt-Out
Unsubscribe from marketing emails at any time, instantly.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
9 Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make updates, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
10 Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:
Promises & Light📍 Pompano Beach, FL 33069
We respond within
24–48 hrs